Refund policy

General Product Warranty:

At Vintage Beauty Lab, we are dedicated to delivering high-quality, all-natural skin care products that nourish your skin and exceed your expectations. We proudly stand behind the purity, ingredients, and efficacy of our products and offer the following warranty:

  1. Warranty Coverage: We provide a 6-month warranty for all our skin care products. This warranty covers any defects in materials, formulation, or workmanship that may occur during normal use.
  2. Warranty Benefits: In the event that your product is found to be defective within the warranty period, we will repair, replace, or refund it at our discretion. Our goal is to ensure your complete satisfaction and resolve any issues promptly.
  3. Exclusions: Please note that the warranty does not cover damages or issues resulting from improper use, neglect, accidents, unauthorized modifications, allergic reactions, or normal degradation over time. It also does not cover problems caused by failure to follow the product instructions (such as patch testing, storage guidelines, or application methods), exposure to extreme temperatures, or use beyond the product's expiration date.
  4. Warranty Claim Process: If you believe your product is eligible for a warranty claim, please contact our Customer Support team. We may require proof of purchase, photographs of the product and any concerns, batch numbers, or other supporting documentation to assess the issue. Our team will guide you through the warranty claim process and provide instructions on returning the product if necessary.
  5. Resolution Process: Once we receive your warranty claim, our team will promptly evaluate the issue—often in consultation with our formulation experts—and determine the appropriate course of action. If a replacement or refund is necessary, we will work diligently to resolve the matter and ensure your satisfaction.
  6. Shipping Costs: If the warranty claim is approved, we will cover the shipping costs associated with returning the defective product and sending the replacement item to you.

Please note that our product warranty is subject to the terms and conditions outlined above. For any additional questions or inquiries regarding the warranty for your specific product, please contact our Customer Support team.

Thank you for choosing Vintage Beauty Lab. We are committed to providing you with pure, all-natural skin care products and outstanding customer service.

Sincerely,

The Vintage Beauty Lab Team